Terms & Conditions

About these terms

These terms govern your use of Loop, a visual feedback and bug-reporting platform operated by solve-studio (“we”, “us”, “our”). By creating an account or using the service you agree to these terms.

The service

Loop provides an embeddable feedback widget, kanban-style boards for tracking work, integrations with third-party tools, and associated APIs. We may update or modify features at any time.

Your account

You are responsible for keeping your login credentials secure. You must not share your account or allow others to access it. You agree to provide accurate information when registering and to keep it up to date.

Acceptable use

You must not:

• Use the service for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the service.
• Interfere with the performance or availability of the service.
• Upload content that is defamatory, obscene or infringes any third-party rights.

Intellectual property

You retain ownership of all content you submit through Loop. By submitting content you grant us a licence to host, store and display it solely to provide the service.

All rights in the Loop platform, branding and documentation remain with solve-studio.

Payment and billing

Paid plans are billed in advance on a monthly or annual basis via Stripe. We will give reasonable notice of any price changes. Refunds are provided at our discretion.

Limitation of liability

To the fullest extent permitted by law, solve-studio shall not be liable for any indirect, incidental or consequential damages arising from your use of the service. Our total liability for any claim shall not exceed the amount you paid us in the twelve months preceding the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

Termination

You may close your account at any time. We may suspend or terminate your access if you breach these terms or if we discontinue the service, with reasonable notice where practicable.

Changes to these terms

We may revise these terms from time to time. If a change materially affects your rights we will notify you by email or in-app notice at least 30 days before it takes effect. Continued use after that date constitutes acceptance.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms? Email us at jp@jamespates.dev.